Thank you for renting your vacation home with SunnyLand Vacation Homes. By completing the booking form and accepting the Terms and Conditions when booking on-line you confirm that you read, understood and agreed with SunnyLand terms and conditions stated below:
Booking Process
You may search for LIVE availability using our website located at www.sunnylandvh.com. Once you choose the home you would like to reserve, you will need to follow through with deposit/payment. Payment must be submitted within 48 hours of the reservation being made, or it will be cancelled by our system without further notice.
Payment Conditions
The contract between the parties is considered concluded when an order is confirmed.
A minimum 20%, of total booking cost, is required as deposit, and will be applied to the total amount due.
The final payment is due 4 weeks before your arrival, and is non-refundable at that point. The final payment will be billed to your credit card on file unless other arrangements have been made 4 weeks prior to arrival. For the bookings made at homes located at Reunion Resort and/or Champions Gate, the deposit is non-refundable, and will be lost in case of a cancellation.
All rates are subjected to a 11% to 13,5% tax, depending on the county area, that can be changed without further notice. There is a onetime cleaning fee for your stay.
Security deposit credit card info must be provided on the rental agreement; we need this info on file in case of damage, lost or broken items in the unit. All payments are processed in U.S. dollars.
Confirmation
Guest will receive the confirmation along with arrival instructions via email. Sometimes the confirmation will go to the junk or spam mailbox. Please check this before contacting us. You will need to look over your confirmation to make sure all the information is correct. Please pay special attention to the property, check in and check out dates, and rate.
Rates
Rates are subject to change without notice. SunnyLand at its discretion may raise or lower the rates of any given property at any time without notice. Once you make a reservation, you are locked in at the rate agreed upon. If our rates decrease then we will not refund the difference of the agreed upon rate and the new rate. If you have a confirmed reservation and our rates increase, then we will honor the agreed upon rate when you made the reservation.
Property Availability
In the unlikely event that the property you reserve becomes unavailable due to circumstances out of the control of SunnyLand or the property is no longer available through SunnyLand system, we will make every attempt to move your reservation to a comparable property without compensation. You will be notified of this prior, and new documents for arrival will be processed.
Check-In and Check-Out
Check in time is after 4:00 PM.
When you check in at the property, you will need to do a thorough walk through of the home. If there are any damages, you must contact SunnyLand office within 24 hours.
Check out is before 10:00 AM.
An early check-in or late check-out is possible if the home has availability.
Smoking and Pets
All properties are non-smoking.
Absolutely no pets are permitted.
An additional fee of $ 400 + taxes will be charged to your credit card if you bring a pet or smoke in the property.
Parties and Events
Absolutely no parties and events are permitted.
An additional fee of $ 500 + taxes will be charged if you do party or event in the property.
Max Occupancy
By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children. Client is obligated to give correct information regarding names and amount of people in their party.
Age Limit
Florida Law requires that anyone under the age of 21 years old must be accompanied by an adult. The rental charge is limited to allow only the amount of guests that the unit sleeps.
Cleaning
A thorough cleaning of the property will be carried out before and after occupancy. It is expected that you will leave the property in a reasonably clean and orderly condition. Guests will be charged for any damage, loss or breakage in the homes or on the premises during your stay, including stolen items. If you have not vacated the unit before the cleaning crew arrives, and they are unable to clean the unit, you will be assessed an additional extra night.
Cancellation
In the event of unforeseen circumstances, cancellation must be notified in writing by the party leader whose name appears on the booking form.
If you cancel 31+ days before arrival, you’ll receive full refund (exception of rental of Reunion Resort homes when your deposit is nonrefundable).
If you cancel 0-30 days before arrival then the full amount of the rental is nonrefundable. No refunds for early departure or no-shows.
No refunds for early departure or no-shows.
Insurance
SunnyLand and the homeowners or agents do not accept responsibility for any loss of personal items while staying in the property or after departure. It is your responsibility to take out appropriate insurance to cover all aspects of your trip, and to ensure that passports, visas and other documents are in order. Keeping valuables in the house is at your own risk, we accept no responsibility for lost or stolen at the property.
Damages
When guest arrives at the home, guest is responsible to inspect the property for damages. Guest must call the local office within 24 hours of arrival to report any damages found upon arrival. If there is damage to the home and it is not reported, then guest will be held responsible. If guest arrives after hours or on a weekend when the office is closed, the guest must call the Emergency Line at 407 961-9997 and leave a message listing any damage, name of guest, and property address. The time stamp on the voicemail will serve as proof of report. SunnyLand shall try to correct the error within 24-48 hours without any major disadvantages for the guest.
After your check out, the management team will inspect the house and notify the office of any damages to the home made during your stay. SunnyLand will contact you via email about any damages that were found. We will provide a detailed list along with the amount that will be charged. If you do not report damages right after arrival, then you can not dispute the company's final damage report.
Damage Waiver
We understand while you are on vacation that it is your time to enjoy your family and relax. Don't let small incidental damages ruin your vacation. We know that small spills on the carpet and marks on the wall will happen. Although these are accidents, there is still a cost to correct the unintentional damage like this. For a flat, mandatory, non-refundable $50.00 fee, minor accidental damage up to $500.00 will be waived.
If damage exceeds $500 or is deemed intentional, or the result of gross negligence or willful misconduct, this Waiver DOES NOT apply. The waiver covers ACCIDENTAL DAMAGE ONLY. For example, damage caused due to a party or damage caused because a group played paintball in the home will NOT be covered.
Neighborhood Facilities
Some of our properties have facilities that are controlled by the neighborhood homeowners association. From time to time there may be maintenance or repairs that are needed. This could cause the closure of these facilities for short periods. Some examples are but not limited to: Community swimming pools, clubhouse, pool heaters, and community Jacuzzi's. If there is a closure of these facilities during your stay, then SunnyLand will not be held liable or be responsible for guest refunds
Complaints
Should you need anything during your stay, please contact SunnyLand by phone (407-9619997) or email (info@sunnylandvh.com). Please do give us the opportunity to assist you while staying with us. Letting us know after departure does not help you do fully enjoy your stay
Please note: Certain items are provided as a convenience to you and we make every effort to ensure operability prior to your arrival. This may include items such as internet, gaming systems, cable programs, telephones, etc. If a problem with one of these items should occur during your stay we will contact the provider immediately. These providers are outside vendors who operate on their own schedules and we cannot be responsible for any outage. These items are not compensable and no refunds will be granted for not having access.
Our Emergency line is available 24 hours a day, 7 days a week. Please call us when your really have an emergency, such as:
1. No Power or water to the entire home
2. Locked out of the home
3. Cannot find the home
4. Any item that may cause damage to the home or to the guest.
Otherwise, your call will be answered in the next day, during business hours.
Liability
No claim can be made on the owners or managing agents for accidents, loss or injury (however caused). We strongly advise an all-inclusive holiday insurance cover. The owners or agents do not accept any liability or responsibility for any injury caused as a result of the use of our property, pool or clubhouse. It is the responsibility of an adult member of the party, to ensure that children are always properly supervised when in the pool area or on the balcony. Children are not permitted in the pool, spa or pool area unattended. Posted pool rules must be adhered to while in the pool area.
We are not responsible nor do we refund any guest that locks themselves out of their rented home, we recommend you use the provided lock box code to prevent this from happening. An additional charge will apply for opening of locked doors. Check-in documents will be provided and will contain all the information you will need to find your vacation home. This info will also contain info to unlock your rental. We will not be held responsible, nor provide a refund, if you are unable to find the resort, do not have the correct unit address, or did not bring the lock box code or reservation confirmation with you.
The client is responsible to read and understand the Terms and Conditions. Client is further obligated to abide by the terms set by SunnyLand all their suppliers and the local authority. The traveler must not act in a manner that is of any nuisance for other travelers or neighbors, or that create any security risk or practical problems for SunnyLand and its suppliers. SunnyLand and its suppliers reserve the right to reject a traveler if the travelers behavior or condition is obvious that he or she cannot commit to the terms. This will not give the traveler any right to demand compensation.
Force Majeure
No liability can be accepted, or refunds given for events, which are 'force majeure'. These include,but are not limited to war, threat of war, riots, civil commotion, terrorist activities, industrial disputes, technical difficulties with transportation, natural or nuclear disaster, fire, adverse weather conditions or other events outside our control.
Please remember that you are renting a private home.
Please treat it with the same respect like you would your own.